Last updated: 11.07.2026
1. Digital products Digital files are delivered instantly. After checkout, you'll receive a download link by email, and your files remain accessible anytime from your Sana Kubi account order history. No physical shipping, customs, or delivery delays are involved.
2. Physical products (framed and printed originals) Our physical wall art is made to order through a trusted print-on-demand partner network, which lets us offer archival-quality prints and framing without overproduction or waste. Because each piece is produced specifically for you, please double-check your shipping address and size selection at checkout — orders cannot be redirected or resized once production has started.
3. Production and delivery times
| Stage | Estimated time |
|---|---|
| Production (before shipment) | 2–7 business days |
| Domestic shipping | 3–8 business days |
| International shipping | 7–20 business days |
Shipping costs and an estimated delivery window are calculated and shown at checkout based on your location, so you'll always know before you pay.
4. Tracking A tracking link is emailed as soon as your order ships. If tracking hasn't updated in more than 10 business days, contact us and we'll follow up with the carrier on your behalf.
5. Customs, duties and taxes By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
6. Lost or delayed packages If your order is significantly delayed or tracking shows it as lost, contact us within 30 days of the expected delivery date and we will investigate with our shipping partner and arrange a reprint or refund where appropriate.
7. Address accuracy Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we're always happy to help however we can.