Refund & Return Policy
Last updated: 11.07.2026
We want you to love what you hang on your wall. Here's exactly how returns work for each product type.
1. Digital products Because digital files are delivered instantly and cannot be "returned," all digital product sales are final and non-refundable — except in the case of a genuine technical issue (corrupted file, wrong file sent, or a failed download that we cannot resolve). If this happens, contact us within 14 days of purchase and we will fix it or issue a full refund.
2. Physical products Each physical piece is made to order specifically for you, so we're unable to offer refunds for change of mind or ordering the wrong size by mistake. However, if your item arrives:
- damaged in transit,
- misprinted or with a manufacturing defect, or
- significantly different from what was ordered,
we will replace it or refund it in full, at no extra cost to you.
3. How to request a replacement or refund
- Email sanadesign888@gmail.com within 14 days of delivery.
- Include your order number and a clear photo showing the issue (damage, defect, or discrepancy).
- We'll review and confirm a resolution — usually within 2 business days.
- Approved replacements are reproduced and shipped at no charge; approved refunds are issued to your original payment method.
4. Refund timing Once approved, refunds are processed immediately on our end and typically appear on your statement within 5–10 business days, depending on your bank or card provider.
5. Non-returnable items Because our physical products are made to order, we do not accept returns for buyer's remorse, incorrect size selected by the customer, or minor color variation caused by individual screen calibration.
6. Cancellations If you need to cancel or change an order, contact us as soon as possible. We can only guarantee changes before production has started; once a piece enters production with our print partner, it can no longer be modified or cancelled.